Noah, a three-year-old boy from Devon, was banned from becoming a Disney Princess for a day at Disneyland Paris as part of the ‘fairytale transformation’ that the amusement park offers.

Instead, a Disneyland Paris employee recommended that he have a €300 princess themed gift pack delivered to his room.

Noah’s mother, Hayley McLean Glass, wanted to book the ‘Princess for a Day’ experience for him as an early Christmas present.

Noah has developed a love of Disney Princesses including Jasmine, Belle, Cinderella and Rapunzel, but his favourite is Frozen‘s Elsa.

“I knew that there would be NOTHING he’d love more than to get to wear a pretty dress, put make up on like Mummy does and have his photo taken being one of his beloved Disney Princesses,” McLean Glass wrote in a Facebook post.

Refusal

When Noah’s mother attempted to book the Princess for a Day experience for her child, she received the following reply.

“Dear Miss McLean,

Unfortunately it’s not currently possible to book the Princess For A Day experience for a boy.

However, we would be happy to arrange a tailored gift pack with some Princess themed items such as an autograph book, mug, doll, dress, cuddly toy, playset, etc. for a total price of 300€ to be delivered to his room”

Apology

Disneyland Paris has since apologised for their employee’s refusal to allow the boy to take part in their princess experience, indicating that their employee’s response is “not reflective of any [Disneyalnd Paris] policy or belief”.

“We are taking this situation very seriously and sincerely apologize to Hayley and Noah for the distress caused,” a statement from Disneyland Paris declares.

The company made clear that both boys and girls are welcome to enjoy their Princess for a Day experience because “diversity is near and dear” to them.

“An isolated incident, the cast member’s response is not reflective of any policy or belief held here at Disneyland Paris. We are going to ensure this does not happen again.”