Irish tech company Intercom faces backlash after withdrawing support for Pride

Intercom Chief Executive Eoghan McCabe informed staff that the organisation would not allow Pride celebrations after new policy was enforced.

Intercom Pride celebration 2022
Image: @thatniamhod (via Twitter)

Irish tech company Intercom is reportedly facing employee unrest after a new policy is stopping support for this year’s Pride celebrations.

Recently staff were informed that Intercom would no longer promote any employee resource groups (ERGs) in the workplace. The policy enforcing this discontinuation of support for employee-focused initiatives has been in place since last year, the company claims.

The policy also forbids office decorations or the hosting of events for individual communities, which became known after employees questioned why Pride flags had been removed from the company’s offices in Dublin before Pride month ended.


During a companywide staff meeting in June, excerpts of which were shared with GCN, Chief Executive Eoghan McCabe, who returned to his current position in October last year, stated that the decision not to support Pride was “a tough” call to make, especially after the company has shown support for the event in past years.

As a reason for the decision, he states that the “social conversation” especially around LGBTQ+ topics has recently created a lot of division, pointing towards the political debates in the US and the UK. 

“What’s really tough now is that Pride has got wrapped up, unfortunately, within some circles in kind of more divisive and political issues,” he said.

He went on to assert that the change in policy was not due to the different groups or individuals that participated in them but was a result of the company’s desire to focus solely on its work and not issues that could potentially cause division.


A spokesperson for Intercom told The Irish Times that, “This is a crazy time for tech. Businesses are under pressure, AI [artificial intelligence] is changing everything. Companies that do not apply very high degrees of focus to their work will struggle”. 

“We’re deprioritising absolutely everything that does not directly contribute to our success and it’s yielding great results. We’re incredibly proud of the open, accepting, mature culture our CEO is building and the new high bar for talent he’s setting, too,” they said


This approach seems to align with the CEO’s business approach, as he is said to solely focus on building the business. It is, however, also noteworthy that McCabe has a history of liking homophobic tweets, some of them going as far as comparing Pride flags to Nazi symbols

Intercom, as a company, had been supportive of Pride up until this year. From multimedia content highlighting issues the LGBTQ+ community faces to learning sessions on different LGBTQ+ topics such as trans awareness and supporting LGBTQ+ children, the company has actively participated in Pride month both internally and externally, until the new policy was enforced.

© 2023 GCN (Gay Community News). All rights reserved.

Support GCN

GCN has been a vital, free-of-charge information service for Ireland’s LGBTQ+ community since 1988.

During this global COVID pandemic, we like many other organisations have been impacted greatly in the way we can do business and produce. This means a temporary pause to our print publication and live events and so now more than ever we need your help to continue providing this community resource digitally.

GCN is a registered charity with a not-for-profit business model and we need your support. If you value having an independent LGBTQ+ media in Ireland, you can help from as little as €1.99 per month. Support Ireland’s free, independent LGBTQ+ media.

0 comments. Please sign in to comment.